Contributions of augmented reality to logistics 4.0

Abstract

This research aims to understand the contributions of augmented reality to Logistics 4.0. Through a systematic literature review conducted in the Scopus and Web of Science databases, a portfolio of 17 articles was compiled, which formed the basis for the conclusions of this study. Among the main authors who highlight the role of augmented reality in the context of Logistics 4.0 are Zeimpekis and Gialos (2020), who emphasize the use of this technology to improve the picking process in warehouses, and Rejeb, Rejeb, and Keogh (2021), who discuss increased operational efficiency and reduced human error in supply chains. The results indicate that augmented reality contributes to improving efficiency, productivity, and ergonomics in logistics processes, while reducing the cognitive workload of workers, minimizing human error in operations. Thus, the incorporation of these technologies in Industry 4.0 reduces costs, optimizes time, and improves quality and customer experience. The findings of this study add to the research already conducted on the topic in order to contribute to the advancement of science in this field of knowledge.

Key words: logistics; logistics 4.0; augmented reality; literature review.